Better NPS Analysis Using NLTK


Like many companies, we regularly ask our customers for feedback in the form of NPS surveys after their travels. However, we have an additional challenge in that we receive thousands of comments a day in 11 different languages which need to be interpreted by Category Managers (CMs) and Sales Managers (SMs) who are very unlikely to be able to read that language (our CMs/SMs come from all over the...

Experienced analytics professional with more than ten year’s experience, possessing a background in finance. Focused for the last eight years on data science and business intelligence, I have successfully led green field deployment projects in
gaming, retail, and travel. Technologies used include a mixture of commercial (Tableau, HP Vertica, Oracle) and open source (Apache Spark/Hadoop, Postgres, Pentaho). Have successfully implemented advanced analytics architectures in hosted, cloud, as well as hybrid models. Experienced in developing machine learning and statistical models using both Python and R.

More importantly, I have been leading teams and strategy regarding data science, analytics, personalization, Business Intelligence,
and CRM since 2008. In this scope I have been responsible for defining organizational strategies regarding data and analytics, as well as facilitating the rollout of data science projects throughout the organization. As a manager I have successfully developed a number of juniors into leadership roles both within my own organization and outside.

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